The quieter you become the more you can hear ~ Ram Dass



Thursday, February 11, 2010

Alphabe-Thursday

For letter D for Alphabe-Thursday, I decided to write about a discouraging, disagreeable, dreadful experience with doors.

In 2007, we decided to fix up the outside of our home.  We knew my husband would be retiring soon.  We were going to get a new roof, gutters,siding, front, back doors and new storm doors while we could still afford it.  I won't say the name of the store but let's just say it may rhyme with blows or may not.

Now I love this decorative cranberry colored door (the inside of the door is painted in a wood color)but it took at least two times for them to get it right. (It may have been more than two times but when the hard drive crashed I lost all the documentation) The first time there was damage of a big scratch on the door. 


The front storm door also had to be reordered.  There were little scratches on the aluminum.   When the second one finally arrived and was installed, I noticed there was a crack in the glass of the top window.  He was going to reorder another door. I thought we were doomed.  However, we had the original one that had the scratches and my husband suggested that perhaps he could just change the window from the other door.  We were delighted that he was able to that.
 

The back doors we decided to go with white (I'm still not sure that I like having different colors on the front and back but oh well).  What could be easier? Shouldn't be a problem right?  Oh contra ire. It was disastrous. The guy took the whole old frame and door out and then realized when he tried to put in the new frame and door, he originally measured wrong.  It was the right width but the wrong height.  He had to put the new wrong frame and door on since he wrecked our old one taking it out.  He then reordered the door.  The next time he brought the new door, it was the right height but the wrong width. Then he called up the store to see if they might have one in stock and they did. We were delighted until he went and got it. We noticed it was unpainted and instead of the slats being inside the double panes of glass they were on the outside.  The customer service guy tried to talk us into taking it, which we declined.
 


The only door that never had to be reordered again was the back storm door which dumbfounded us at the time.  It was suddenly a different feeling, until days later we did notice a slight flaw between the double windows which we called about.  Someone was suppose to come and look at it but never did.  We decided to just live with it because if we had to deal with their customer service one more time we would have just  disintegrated from despondency.    

Originally we ordered all these doors on July 20th, 2007. I found some old emails with some of these details because I think I blocked it from my memory LOL.  I did find an email that I had sent complaining that from the time we ordered the doors they still weren't done as of October 16th.  Can you imagine having to wait that long to get doors put in?  One time, I even mentioned I might call a TV Station we were so frustrated LOL.  If I didn't have to appear on TV, I probably would have.

So, needless to say, I've vowed never to buy anything from the nameless store that may rhyme with blows or may not that has to be ordered again.  They were just lucky that I didn't have a blog at that time because I wouldn't have been very delicate about my dismay.  The End.

I'm sorry this is such a downer, depressing post but I sure got a lot of D words.  Didn't I LOL?

Go over to Jenny's for more Alphabe-Thursday http://jennymatlock.blogspot.com/2010/02/alphabe-thursday-d.html

24 comments:

Wanda said...

I related to your post...replacing our front and back doors was an ordeal too. On the day the front door was being installed a "sudden" wind driven thunderstorm came "oddly" from out of the North East. We frantically mopped up with 10 beach towels as the rain blew in!

Betty (picture circa 1951) said...

You went through an ordeal getting those doors. I'll remember that story if I ever have to order something.

Cathryn said...

Well we are warned aren't we? I could tell you a story about our kitchen stove and how it had a part that was recalled by the company--which the sales force knew about but didn't tell customers. Took us over a year to get that resolved. :D

Great story and you used a lot of Ds!

Riet said...

That is some story you told us and it had a lot of D's in it. Thank you for your visit from a DUTCH girl.

Jenny said...

Well, hmmm...that nameless store that rhymes with Blows usually has great customer service.

I'm really surprised they were so remiss in helping you get this mess resolved.

You did get a lot of D's in there and I think Lowes (I mean umm...the store that rhymes with Blows) should get an F for everything.

Send your blog link to customer service there.

That is terrible.

A+ for your post. F- for Lowes.

Jenny said...

Oh, but I forgot to say they looked really gorgeous when they were done, finally.

Jenny said...

Oops, and I also forgot to say I was thinking this was going to be a post about the Doors - as in Come on Baby Light my Fire. Such a surprise.

GardenofDaisies said...

What a door nightmare! Glad everything is finally OK.

Anna said...

Dear Vicki,
Wow, I didn't think of doors! But I am new to this alphabe-thursday-meme.

Thank you for visiting and commenting on my "D"-word "Dress-up", with my little five-year-old daughter, Elisabet.

Best wishes
Anna

Becca said...

I feel you. we remodeled our bathroom once. the only bathroom. down to studs. took 4 weeks, with a porta potty in the yard. in winter

Sarah said...

Oh, the joys of remodeling! I agree with Mrs. Matlock. Send this post to customer service!

Mumsy said...

It was not a Depressing, or a Downer post. I like it. I like realize Drama..no punt intended..

Christy said...

so funny...but really helpful because we are looking into buying a new door and my husband likes blows better than bone peephole (ok not entirely a rhyme)...but maybe we need to go another route!

Jo said...

I sitting here sipping coffee while a guy is installing my new garage Door ... i am crossing my fingers i dont have to go through what you did.

Pat @ Mille Fiori Favoriti said...

Oh oh! I know that store that rhymes with "blows"! What an inconvenience for you that this was! It's sad that quality of workmanship does not mean much to these type of big box stores...how do they stay in business?

mbkatc230 said...

I love the results of remodeling, but I HATE the process. I'm sorry you had such bad luck with the store that rhymes with blows. We purchased everything for our kitchen remodel from them and were please with everything from the price to the selection to the delivery. Of course, maybe it's because we did all the work ourselves except the countertops and sink. And now that I mention that, they did send the wrong sink.... Kathy

Shabby Cottage Collectibles said...

They sure don't make things like in the good old days! Thanks for stopping by my Shabby Cottage today please stop again. Warm hugs, Esther

My name is PJ. said...

A decidedly desperate and dire door situation!

But how sad is it that you had me laughing from the beginning when you said 'it may or may not rhyme with blows'.....

A+ for you D!

lagata said...

Oh my.... not a good experience! But your doors do look nice!

lissa said...

it's not a downer, it's kind of like an adventure and you can tell about it


thanks for your visit to my alphabe-thursday

Brenda said...

That sure did cover the D this week! Thanks for stopping by my post on D and I know how you feel about giving something away and realizing years later that you should have kept it. I've done it quite a few times. But I am sure the little girl that received your dollhouse had many years for fun play with it!

Prim2Pink said...

What a dilemma!!
Your doors look good now though!
Judy

laterg8r said...

dang - so glad your doors are in now :D

easternsparkle said...

What a disasterous experience - seemed to go from bad to worse!