The quieter you become the more you can hear ~ Ram Dass

Monday, July 26, 2010

Dear Water Company

It's now been a little over 3 months since you read Mom's meter for the final reading and still no bill.  I've called 3 times  and you say it's in billing.  I'm debating whether it will do any good to call again.  Over the weekend, I've been looking online and see there are many complaints like mine, not getting final water bills.  Some people have been waiting 2 and 3 years for theirs.  It makes me think what hope do I have with hers being only 3 months since the final reading.

I understand you are trying to put in a new system to rectify some of these issues but when someone calls why can't you flag that account and get the bill out immediately.  It doesn't seem like that would be hard.  I can only imagine the thousands of dollars that are owed the City of Cleveland that they are not collecting.  It's not like this hasn't been reported in the newspaper and on TV.  WAKE UP, there are people that don't pay their bills and here you have people that are pleading to pay their bill and can't get one.  UGH!!

And another thing, the last time I called, I had them change the spelling of our last name on our water bill that has been wrong all these years.  What happened, when we got our water bill last month it was still incorrect which leads me to believe although I talked to a person it must have gone in one ear and out the other.

Needless to say, the Water Company is not very high on my list of businesses I would choose to have but what choice do I have since it's the only game in town. 

In closing,  I'm getting frustrated waiting for this bill so I can get Mom's money out of escrow but I'm not as frustrated as those poor souls that have been waiting for 2 or 3 years.  I'm going to give you some more time only because I have a feeling I'm going to hear the same thing, "It's in billing". 



LemonyRenee' said...

How frustrating.

Name: female, not even with a capital F. I shit you not! said...

Well almost......I would call once a week. Maybe even everyday.
It may piss someone off enough to send out the final bill. ;0)

My name is PJ. said...

Frustrating, by sadly not surprising. I chalk it up to epidemic administrative ineptness.

mrs. c said...

It's time to go to the office of the water company and say that you are shutting the account down and are will pay the final bill. If you do not get any satisfaction ask for a supervisor, bring your camera, start taking photos and bring your laptop so you can start posting on your blog and facebook. The squeaky wheel gets greased first.