It's now been a little over 3 months since you read Mom's meter for the final reading and still no bill. I've called 3 times and you say it's in billing. I'm debating whether it will do any good to call again. Over the weekend, I've been looking online and see there are many complaints like mine, not getting final water bills. Some people have been waiting 2 and 3 years for theirs. It makes me think what hope do I have with hers being only 3 months since the final reading.
I understand you are trying to put in a new system to rectify some of these issues but when someone calls why can't you flag that account and get the bill out immediately. It doesn't seem like that would be hard. I can only imagine the thousands of dollars that are owed the City of Cleveland that they are not collecting. It's not like this hasn't been reported in the newspaper and on TV. WAKE UP, there are people that don't pay their bills and here you have people that are pleading to pay their bill and can't get one. UGH!!
And another thing, the last time I called, I had them change the spelling of our last name on our water bill that has been wrong all these years. What happened, when we got our water bill last month it was still incorrect which leads me to believe although I talked to a person it must have gone in one ear and out the other.
Needless to say, the Water Company is not very high on my list of businesses I would choose to have but what choice do I have since it's the only game in town.
In closing, I'm getting frustrated waiting for this bill so I can get Mom's money out of escrow but I'm not as frustrated as those poor souls that have been waiting for 2 or 3 years. I'm going to give you some more time only because I have a feeling I'm going to hear the same thing, "It's in billing".